Wix Answers
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Single timeline for all built-in support channels
- Built-in insights for all support channels
- Customer-facing help center
- Internal knowledge base
- Custom knowledge management system
- Multilingual support
- Rich content editor
- Proactive feedback and article types
- Task management
- Collaboration content management
- Contextual self-service help widgets
- Built-in search
- Out-of-the-box SEO
- Mobile optimized help center
- Basic and advanced reports
- AI-generated replies and internal notes
- Customer info and technical details
- Custom workflows
- Automatic actions and macros
- Service Level Agreement (SLA)
- Inbound, outbound, and callbacks
- Interactive Voice Response (IVR)
- Built-in AI-powered reply box
Pricing Info
Pricing Info
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
- Customize help center
- Create articles and FAQs
- Collaborate on articles
- Translate side by side
- Use out-of-the-box SEO
- Use built-in search
- Use contextual help widgets
- Optimize knowledge base with insights
Multi-Channel – $60/agent/month
- Access features of the Self-Service plan
- Provide customer support via email, web forms, chat, and Facebook
- View all interactions, customer history, and data panel in a single timeline
- Automate actions and real-time triggers
- Optimize workflows with unlimited labels and queues
- Access actionable insights
Unlimited – $80/agent/month
- Pay as you go for calls, charged per minute
- Access features of the multi-channel plan
- Access knowledge base, calls, tickets, and chats in a single tab
- Monitor calls dashboard
- Support all communication funnels using help widgets
- Manage internal notes, tasks, and escalation processes
Call Center – $56/agent/month
- Pay as you go for calls, charged per minute
- Callback for inbound and outbound
- Custom IVR flows
- Route calls as per queues
- View real-time dashboard
- Record and monitor calls
- Automate ticket creation for each call
Integrations
Integrations
Wix Answers offers ready-to-use integrations with the following:
- Salesforce
- Slack
- Jira
- Zapier
- CrowdIn
- Unbabel
- Klaus
- Hubspot
- Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Company Email
support@wix.com
Contact No.
Company's Address
Nemal
Tel Aviv St. 40
Israel
Wix Answers Comparisons
Popular Wix Answers Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Help Desk Solution
- Multi-Channel Customer Service
- Complaint Management Solution
- Case Management
- Live Chat Support
- Service Desk
- Ticketing Solution
- Customer Relationship Management
- Knowledge Base Management
- Facilities Management
- Social Media Customer Service
Pricing Info
Wowdesk offers the following basic and enterprise pricing packages:
Starter – $6/user/month
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledgebase
Professional – $30/user/month
- All Starter features
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
Enterprise – $60/user/month
- Business process management
- Customized reports
- Integration and connectors
- 24×7 support
Integrations
Wowdesk integrates with the following business systems and applications:
- Active Directory
- Third party CRM
- SMS gateways
- Google Business apps
- Many other cloud apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems.
Company Email
sales@wowdesk.com
Contact No.
Company's Address
Wowdesk, Inc.
3616 Kirkwood Highway, Suite A #1553
Wilmington, DE 19808
United States
Wowdesk Comparisons
Popular Wowdesk Alternatives
Please keep in mind that even though both Wix Answers and Wowdesk may provide a reliable array of features each product may be designed for a different company size. If you are comparing features you may want to pay attention to a business type they are aimed at. Some elements might scale up with no problem for large enterprises but if you run a small or medium business it’s frequently better to refrain paying for advanced functionalities that you may never use.
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