What is better Wix Answers or Service Creatio? With various functions, pricing, details, and more to check, choosing the right Help Desk Software for your organization is hard. Nevertheless making use of our system, it is simple to match the characteristics of Wix Answers and Service Creatio together with their general rating, respectively as: 8.9 and 8.6 for overall score and 100% and 100% for user satisfaction.
You can also evaluate them feature by feature check out which application is a more effective fit for your business. Keep in mind to ask for a demo first prior to getting a plan to see how the solution can help you in practical situations.
We did our best to prepare reviews of all popular Help Desk Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:
Growth + Service starts from $40/user/month. Provide automation to SMB clients.
Enterprise + Service starts from $70/user/month. Enable full-scale automation for corporate and enterprise needs.
Unlimited + Service starts from $100/user/month. Deliver limitless automation for advanced enterprise scenarios.
All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.
You also can get a free demo with CRM experts and choose an option.
No Help Desk Software will be perfect enough to solve all the requirements of a business. Even though main features of Wix Answers and Service Creatio are obviously a priority you should also carefully examine the integrations offered by every app. In many cases your team will already be using other types of B2B software in your company and it’s much better to go with software that integrate well with one another. If you do that you will be able to be certain of a smooth exchange of information between your teams and services, which can considerably reduce time wasted on migrating between one solution and the other.
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