What is better Wix Answers or Issuetrak? If you want an effective Help Desk Software product for your organization you need to take time to evaluate several alternatives. It doesn’t have to be complicated, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can find Wix Answers’s overall score of 8.9 and compare it against Issuetrak’s score of 8.5; or Wix Answers’s user satisfaction level at 100% versus Issuetrak’s 100% satisfaction score.
The comparison will allow you to find out the good and bad points of each service, and choose which fits you requirements better. Beyond the robust features, the software that’s simple to grasp and use is always the better product.
Those of you who want to save some time or could use a Help Desk Software recommendation from our experts may want to investigate these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
In the event you continue having second thoughts about which service will perform best for your company it may be a sensible idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular every software is and how wide is its online presence. For instance Wix Answers Twitter account has currently 14 followers. At the same time Issuetrak Twitter is followed by 5019 users.
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