What is better Wix Answers or DeskXpand? We are here to streamline the whole process of contrasting Help Desk Software products for you. In particular, on this page you can check the overall performance of Wix Answers (8.9) and contrast it with the overall performance of DeskXpand (8.0). You may also match their overall user satisfaction rating: Wix Answers (100%) vs. DeskXpand (98%).
What’s more, study their capabilities in detail to check which product can better tackle your company’s needs. Generally, any business solution must let you to immediately see the big picture, all the while offering you immediate access to the details.
Those of you who want to save some time or need a Help Desk Software recommendation from our experts might want to try out these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
It may not always be enough to simply compare Wix Answers and DeskXpand against one another. While specific functionalities, pricing and customer comments are all important and should be considered when making a final decision, you should also take a look at the recognition and awards merited by each solution. Frequently a less dominant app may turn out to be a great choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which reveals that despite lesser market presence it’s a worthy contender to the apps that rule the market.
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