What is better Wix Answers or BMC FootPrints? Getting the appropriate Help Desk Software product is as simple as assessing the good and weaker characteristics and terms offered by Wix Answers and BMC FootPrints. Here it's also possible to match their overall scores: 8.9 for Wix Answers vs. 8.3 for BMC FootPrints. Or you can verify their general user satisfaction rating, 100% for Wix Answers vs. 97% for BMC FootPrints.
We suggest that you put some effort and review their unique features and figure out which one is the better option for your business. What’s more don’t forget to consider your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile platform to help you work on the go.
If you want to quickly decide on the optimal Help Desk Software according to our experts we advise you try out the following solutions: Salesforce Service Cloud, Freshdesk, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
EasyVista offers integration with the following business systems and applications:
Bomgar
Cherwell Support
Flycast
Single Sign-On
Jalasoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cisco, Marriot, Duke Energy
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
It may not always be enough to just compare Wix Answers and BMC FootPrints against one another. Even though reliable functionalities, pricing plans and user experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every app. Very often a less known software may turn out to be an amazing choice that was a winner of many SaaS awards such as our Supreme Software Award which reveals that despite lesser market popularity it’s a significant contender to the services that rule the market.
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