What is better Wix Answers or BMC FootPrints? To ensure that you find the most efficient and productive Help Desk Software for your enterprise, you have to compare products available on the market. For example, here you may match Wix Answers’s overall score of 8.9 against BMC FootPrints’s score of 8.3. You may also compare their general user satisfaction: Wix Answers (100%) vs. BMC FootPrints (97%).
Furthermore, you can evaluate their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are sure that you choose the best software for your business. It’s clear you should know your specific needs to realize which solution matches those needs.
Our experts made sure to prepare reviews of all popular Help Desk Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
EasyVista offers integration with the following business systems and applications:
Bomgar
Cherwell Support
Flycast
Single Sign-On
Jalasoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cisco, Marriot, Duke Energy
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
Almost as crucial as features and customer support responsiveness are pricing packages made available by Wix Answers and BMC FootPrints. Even though pricing should not be the only aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up every time your team expands. Be sure that you don’t select packages that include advanced features that you won’t find useful and always try to contact with the vendor directly because big companies can usually count on special pricing. You should also check out a free trial or demo of every service to spend at least some time working with it. It’s a valuable experience that doesn’t require you to pay any money and offers a practical overview of what it’s like to work with Wix Answers and BMC FootPrints.
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