What is better Vivantio or Zendesk Chat? Getting the appropriate Customer Support Software product is as easy as evaluating the good and weak functions and terms offered by Vivantio and Zendesk Chat. Here you can also match their general scores: 8.4 for Vivantio vs. 8.5 for Zendesk Chat. Or you can look at their general user satisfaction rating, 93% for Vivantio vs. 100% for Zendesk Chat.
We suggest that you put some effort and analyze their unique features and decide which one is the better alternative for your business. Likewise, don’t forget to consider your company’s or industry’s special situation, for example, a multilingual solution for a global staff or a mobile version to help you work in the field.
We realize that not all companies have the time to try out a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
All the data, details and experiences that we provided in this analysis were taken from official vendor pages, promotional resources available online, actual experience from real clients as well as our personal everyday use of every product by a professional reviewer. We put a lot of effort to thoroughly study every software, as a result we not only examine it internally, but we also match our findings with opinions of other members from the SaaS community.
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