What is better Vivantio or Track-It!? Getting the best Customer Support Software product is all about cross-checking various solutions and figuring out the top program for your specific needs. Our proprietary system will give you a quick look at the general rating of Vivantio and Track-It!. For overall quality and performance, Vivantio scored 8.4, while Track-It! scored 8.1. On the other hand, for user satisfaction, Vivantio earned 93%, while Track-It! earned 100%.
Below you can also look at their functionalities, terms, plans, etc. to find out which application will be more appropriate for your needs. One critical element to assess is whether the app allows you to toggle on/off restrictions on different types of users to secure any critical company data.
We did our best to prepare reviews of all popular IT Service Software services that you can find out there, but among them these three deserved our special attention: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
It may not always be enough to just compare Vivantio and Track-It! with one another. Although reliable functionalities, pricing plans and user comments are all crucial and should be included when making a final choice, you should also check out the recognition and awards won by every app. In many cases a less popular software may turn out to be a good choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which reveals that regardless of limited market presence it’s a significant rival to the products that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
