What is better Vivantio or Halo Service Desk? If you wish to get a convenient way to find out which Help Desk Software product is better, our unique method gives Vivantio a score of 8.4 and Halo Service Desk a score of 8.0 for total quality and performance. Furthermore, Vivantio is rated at 93%, while Halo Service Desk is rated 100% for their user satisfaction level.
You can also review their product details, such as features, tools, options, plans, costs, and much more. Find out whether the solution can customize some of its workflows to ensure it matches your own business procedures.
We are aware that not all businesses have enough time to examine a large number of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
No Help Desk Software will manate to cater to all the requirements of a business. Though key functionalities of Vivantio and Halo Service Desk are obviously a priority you should also carefully explore the integrations offered by a given app. Very often your team will already be working with various kinds of B2B software in your company and it’s definitely wiser to opt for apps that integrate well with one another. With that approach you will be able to ensure a smooth transfer of information between your teams and apps, which can considerably reduce time devoted to migrating between one software and the other.
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