What is better Halo Service Desk or ScreenConnect? You can use our scoring system to help you get a general idea which Help Desk Software product is more suitable for your company. For overall product quality, Halo Service Desk attained 8.0 points, while ScreenConnect received 9.0 points. Meanwhile, for user satisfaction, Halo Service Desk scored 100%, while ScreenConnect scored 96%.
Details about their unique elements, tools, supported platforms, customer support, and more are provided below to help you get a more precise review. Keep in mind to get only the functions your business requires to avoid wasting money for functions which are redundant.
We did our best to prepare reviews of all popular Service Desk Software solutions that you can find out there, but among them these three caught our special attention: Zendesk, LiveAgent, Freshservice.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you choose a service that you are sure will be an actual asset for your company you shouldn’t simply limit yourself to what reviewers have to say about it. Very often individual experience with the software may be different, depending on specific preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for each solution to give you a quick overview of how real users of Halo Service Desk and ScreenConnect estimate their experience with the service. Our algorithm is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you will get a comprehensive and reliable picture of what other clients think about each app. In this case Halo Service Desk got a total satisfaction rating at 100% while for ScreenConnect 96% of users say they had an enjoyable experience with it.
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