What is better Halo Service Desk or ScreenConnect? If you need to get a quick way to decide which Help Desk Software product is better, our exclusive method gives Halo Service Desk a score of 8.0 and ScreenConnect a score of 9.0 for total quality and performance. At the same time, Halo Service Desk is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also compare their product details, including features, tools, options, plans, pricing, and many more. See whether the solution allows you to customize at least part of its workflows to guarantee the software matches your own business workflows.
At the moment, the leading solutions in our Service Desk Software category are: Freshservice, LiveAgent, Zendesk.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which software will be best in your case it may be a sound idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular each software is and how large is its online presence. For example, in case of Facebook Halo Service Desk has 199 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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