What is better Halo Service Desk or NinjaOne (Formerly NinjaRMM)? The perfect Help Desk Software is a service that can tackle your company’s unique demands. You can identify which solution works best for your company if you compare several products before you decide which one is the best.
For instance, Halo Service Desk and NinjaOne (Formerly NinjaRMM) are scored at 8.0 and 8.6, respectively, for general quality and performance. Similarly, Halo Service Desk and NinjaOne (Formerly NinjaRMM) have a user satisfaction rating of 100% and 93%, respectively, which shows the general satisfaction they get from customers. Better yet, get in touch with a regular user of the software and ask for their comments regarding the application in question.
Our team put a lot of effort to prepare reviews of all popular Service Desk Software products available out there, but among them these three deserved our special attention: LiveAgent, Zendesk, Freshservice.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
No Help Desk Software will manate to solve all the needs of a company. While core functionalities of Halo Service Desk and NinjaOne (Formerly NinjaRMM) are obviously a priority you should also carefully explore the integrations offered by every product. In many cases your team will already be working with some other SaaS software in your company and it’s definitely wiser to choose solutions that integrate well with one another. That way you will be able to be certain of an effortless exchange of information between your teams and services, which can considerably reduce time wasted on migrating between one app and the other.
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