Vivantio
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ITIL Compliance
- Centralized IT Helpdesk System
- Task Management
- Project Dashboard
- Self-Service Portal
- Knowledge Management
- Omnichannel Communication
- Mobile App
- Integrations
Pricing Info
Pricing Info
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
3 Agents – £59/agent/month (billed annually)
- SLA Management
- Email Tickets
- Project Dashboards
- Live Chat
- Call Handling
- Self-Service Web Portal
- Reporting Tools
- Knowledge Base Management
3 Agents – £65/agent/month (billed annually)
- All feature inclusions
10 Agents – £65/agent/month (billed annually)
- All feature inclusions
25 Agents – £59/agent/month (billed annually)
- All feature inclusions
50 Agents – £55/agent/month (billed annually)
- All feature inclusions
100 Agents – £49/agent/month (billed annually)
- All feature inclusions
150+ Agents – £45/agent/month (billed annually)
- All feature inclusions
Integrations
Integrations
Halo Service Desk integrates with:
- MS Exchange
- MS Outlook
- Microsoft SCCM
- Microsoft SCO
- Skype for Business
- Office 365
- Active Directory
- Microsft Dynamics
- Azure DevOps
- PowerShell
- ADFS
- AnyDesk
- TeamViewer
- SimpleHelp
- BeyondTrust
- LogMe Rescue
- Cisco
- RingCentral
- Slack
- 3CX
- Kaseya
- Lansweeper
- Connectwise Automate
- Solarwinds MSP Manager
SolarWinds N-Central - Continuum
- Sage
- Xero
- QuickBooks
- Varibill
- KashFlow
- Splunk
- Salesforce
- Jira
- Act!
- And more
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
University of Cambridge, Sony Music, Akzo Nobel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
Company Email
sales@imaginehalo.com
Contact No.
Company's Address
Net Help Desk Limited
Beverley House, 2 Market Place,
Stowmarket, Suffolk,
England IP14 1DP
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket templates
- Integrated interactive reports
- Data export (PDF, XML, CSV)
- Point-and-click codeless configuration
- Asset management/CMDB
- Custom reports builder
- Customizable views
- Active Directory/LDAP Integration
- Tasking
- Self-service web portal
- Interactive dashboards
- Incident management
- Automated escalation rules
- Problem management
- Change management
- Client management
- Knowledge base
- Service level management
- Asset audit trail
- Integrated reports
- Automated ticket routing
- Service Level Agreements (SLA)
- Business rules engine
Pricing Info
Vivantio is available as low as $42 per user per month. Pricing may be affected by various factors, including:
- The types of licenses you choose
- The number of technician licenses you need
- Discounts for non-profit or educational institutions
You can contact a member of the Vivantio solutions team to get exact pricing for your organization’s needs.
Integrations
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
- Azure Directory Sync
- Azure DevOps (VSTS)
- JIRA
- TFS
- Okta
- SCIM Provisioning
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Company Email
Sales@vivantio.com
Company's Address
Vivantio US East:
200 Portland Street
Boston, MA 02114
Vivantio Comparisons
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No Help Desk Software will manate to solve all the requirements of a business. Even though core features of Halo Service Desk and Vivantio are important you should also carefully analyze the integrations offered by every software. Quote frequently you will already be using other types of B2B software in your company and it’s always more beneficial to select apps that integrate well with one another. If you do that you will be able to guarantee a reliable transfer of data between your teams and apps, which can really reduce time spent on migrating between one app and the other.
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