What is better Vivantio or FixMe.IT? Reviewing products to get the best Customer Support Software doesn't have to be tough. On our review platform, it is possible to match Vivantio and FixMe.IT and quickly analyze their varying features. We allow you to examine their functions, supported devices, level of support, pricing rates, terms, plus more.
You can also compare their overall score (8.4 for Vivantio vs. 8.0 for FixMe.IT) and overall customer satisfaction level (93% for Vivantio vs. 100% for FixMe.IT). Take your time and review your leading options and find out which one is right for your company. You should also check the vendor’s credibility; can you count on them and will they still be on the market in the future?
Our team put a lot of effort to prepare reviews of all popular IT Service Software services available out there, but among all the ones we reviewed these three caught our special attention: Freshservice, LiveAgent, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support.
If you continue having second thoughts about which solution will work best for your company it may be a good idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular each solution is and how extensive is its online presence. For instance, in case of Facebook Vivantio has 0 likes on their official profile while FixMe.IT profile is liked by 252 people.
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