What is better Vivantio or DeskXpand? There are many Help Desk Software products available for businesses these days. The simplest way to find out which service fits your needs best is to check them side by side. For example, here you can review Vivantio and DeskXpand for their overall score (8.4 vs. 8.0, respectively) or their user satisfaction rating (93% vs. 98%, respectively).
You can also review their functions and pricing terms along with other helpful data below. When matching products make sure to check their related features and mark their disparities to get a clearer picture of both deals. Similarly, keep in mind to evaluate other issues including security, backup, intuitiveness, and customer service.
At the moment, the top services in our IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
No Help Desk Software will be perfect enough to solve all the needs of a business. Though core functionalities of Vivantio and DeskXpand should matter you should also thoroughly study the integrations offered by each solution. Very often your team will already be working with some other SaaS software in your company and it’s always wiser to go with apps that integrate well with one another. If you do that you will be able to be certain of a smooth transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one app and the other.
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