What is better Vivantio or DeskXpand? The ideal Help Desk Software is a program that can tackle your company’s specific demands. It is possible to identify which option works best for your enterprise if you compare different products before you decide which one is the best.
For instance, Vivantio and DeskXpand are scored at 8.4 and 8.0, respectively, for general quality and performance. Similarly, Vivantio and DeskXpand have a user satisfaction rating of 93% and 98%, respectively, which suggests the general response they get from customers. Moreover, talk to a current user of the software and ask for their feedback regarding the application in question.
Currently, the most popular services in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
You should note that even though both Vivantio and DeskXpand may have a top quality set of features each app might be created for a different company size. If you are comparing features you may want to focus on a business size they are catering to. Some features could scale up effectively for huge enterprises but if you own a small or mid-sized business it’s frequently more sensible to refrain paying for customized functionalities that you might never use.
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