What is better Vivantio or BMC FootPrints? We are here to simplify the whole process of contrasting Help Desk Software products for you. For example, on this page you can check the overall performance of Vivantio (8.4) and contrast it with the overall performance of BMC FootPrints (8.3). You may also match their overall user satisfaction rating: Vivantio (93%) vs. BMC FootPrints (97%).
Similarly, you can read their features carefully to find out which product can better deal with your company’s requirements. Generally, any business solution has to let you to immediately view the big picture, at the same time offering you easy access to the details.
We did our best to review all popular IT Service Software services offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
EasyVista offers integration with the following business systems and applications:
Bomgar
Cherwell Support
Flycast
Single Sign-On
Jalasoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cisco, Marriot, Duke Energy
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
If you compare different Help Desk Software apps you shouldn’t simply analyze their list of features and provided pricing plans. Consider that the software should be matching your work processes and team so the more flexible their offer the better. Check which systems are supported by Vivantio and BMC FootPrints and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, because this could be a deal breaker for many businesses.
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