What is better Vivantio or AlertOps? Finding the right Customer Support Software product is as straightforward as contrasting the good and weaker characteristics and terms offered by Vivantio and AlertOps. Here you can also match their total scores: 8.4 for Vivantio vs. 8.0 for AlertOps. Or you can verify their general user satisfaction rating, 93% for Vivantio vs. 98% for AlertOps.
We suggest that you take some time to study their differences and figure out which one is the better choice for your company. Moreover. don’t forget to consider your company’s or industry’s unique case, such as, a multilingual app for a global staff or a mobile app to help you work in the field.
Our experts made sure to prepare reviews of all popular IT Service Software services offered out there, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Both Vivantio and AlertOps were reviewed by a team of reliable SaaS experts who carried out a full study of all important aspects of each solution. Their final rating was prepared with unique SmartScore system that gives a separate partial score to every element including: main features, customer support, mobile support, security, user satisfaction and media presence. We are aware that useful features are not the only factor important to a company so we make sure we pay attention to all sides of a product before giving it a final score.
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