VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Chatwing is a chat application and live communication platform designed for websites and mobile devices.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, China, Germany, India, Japan, Spain, France|
|Types of Support|
Types of Support
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $25/month
Premium – $45/month
Pro – $125/month
Enterprise – $250/month
| Tampa, Florida|
| 340 Main Street,Suite 9000|
Worcester, MA 01608
|Learn more about VICIdial pricing||Learn more about Chatwing pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Discovery Communications, MTV, New York University, Booking.com|
VICIdial integrates with the following business systems and applications:
Chatwing integrates with the following business systems and applications:
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You should keep in mind that even though both VICIdial and Chatwing may offer a reliable set of features each software might be aimed at a different company size. If you are comparing features you may want to pay attention to a business size they are meant for. Certain features may scale up effectively for huge enterprises but if you run a small or mid-sized business it’s usually better to stay away from paying for customized features that you might never actually use.