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Compare VICIdial vs. Chatwing

There are numerous Communications Software products available for businesses today. The ideal way to find out which app fits your needs best is to evaluate them side by side. As an example, here you can assess VICIdial and Chatwing for their overall score (8.0 vs. 8.5, respectively) or their user satisfaction rating (96% vs. 95%, respectively). It’s also possible to review their functions and pricing stipulations as well as other helpful data below. When matching products make sure to check their corresponding features and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate secondary factors such as security, backup, ease-of-use, and helpdesk support. We did our best to review all popular Call Center Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Five9, Freshcaller, RingCentral Contact Center.
Compare

VICIdial

VS

Chatwing

VS

VICIdial screenshot Chatwing screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

95% ?

Pricing

Pricing

free

$25

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Chatwing is a chat application and live communication platform designed for websites and mobile devices.
Useful Links
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan, Spain, France
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)
Contact Address

Contact Address

Tampa, Florida
USA
340 Main Street,Suite 9000
Worcester, MA 01608
USA
Vendor Email

Vendor Email

sales@vicidial.com info@chatwing.com
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Chatwing pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

+1-888-894-8424 +1-617-863-2906
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Clients

Prominent Clients

Discovery Communications, MTV, New York University, Booking.com
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy
Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both VICIdial and Chatwing may offer a reliable set of features each software might be aimed at a different company size. If you are comparing features you may want to pay attention to a business size they are meant for. Certain features may scale up effectively for huge enterprises but if you run a small or mid-sized business it’s usually better to stay away from paying for customized features that you might never actually use.