Compare VICIdial vs. Chatwing
There are numerous Communications Software products available for businesses today. The ideal way to find out which app fits your needs best is to evaluate them side by side. As an example, here you can assess VICIdial and Chatwing for their overall score (8.0 vs. 8.5, respectively) or their user satisfaction rating (96% vs. 95%, respectively). It’s also possible to review their functions and pricing stipulations as well as other helpful data below. When matching products make sure to check their corresponding features and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate secondary factors such as security, backup, ease-of-use, and helpdesk support. We did our best to review all popular Call Center Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Five9, Freshcaller, RingCentral Contact Center.  |  | ||
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Total Score | Our Score 8.0 | Our Score 8.5 | |
| Customer Experience | |||
Customer Experience | Customer Experience 96% | Customer Experience 95% | |
| Pricing | |||
Pricing | free | $25 | |
| Pricing Type | |||
Pricing Type | Quote-based | Monthly payment | |
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| Product Info | ||||||||||
Product Info | VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX. | Chatwing is a chat application and live communication platform designed for websites and mobile devices. | ||||||||
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| Languages Supported | ||||||||||
Languages Supported | English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish | English, China, Germany, India, Japan, Spain, France | ||||||||
| Available Features | ||||||||||
Available Features | VICIdial FEATURES
| Chatwing FEATURES
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| Pricing Plans | ||||||||||
Pricing Plans | VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website. | Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business: Basic – $25/month
Premium – $45/month
Pro – $125/month
Enterprise – $250/month
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| Contact Address | ||||||||||
Contact Address | Tampa, Florida USA | 340 Main Street,Suite 9000 Worcester, MA 01608 USA | ||||||||
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Live Support
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Training| Vendor Email | |||||||||||||
Vendor Email | sales@vicidial.com | info@chatwing.com | |||||||||||
| Pricing Page | |||||||||||||
Pricing Page | Learn more about VICIdial pricing | Learn more about Chatwing pricing | |||||||||||
| Devices Supported | |||||||||||||
Devices Supported |
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| Contact No. | |||||||||||||
Contact No. | +1-888-894-8424 | +1-617-863-2906 | |||||||||||
| Company Size | |||||||||||||
Company Size | Small Business | Large Enterprises | Medium Business | Freelancers | Small Business | Large Enterprises | Medium Business | Freelancers | |||||||||||
| Prominent Clients | |||||||||||||
Prominent Clients | Discovery Communications, MTV, New York University, Booking.com | ||||||||||||
| Available Integrations | |||||||||||||
Available Integrations | VICIdial integrates with the following business systems and applications:
| Chatwing integrates with the following business systems and applications:
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| Software Comparison | |||
Software Comparison | |||
| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
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You should keep in mind that even though both VICIdial and Chatwing may offer a reliable set of features each software might be aimed at a different company size. If you are comparing features you may want to pay attention to a business size they are meant for. Certain features may scale up effectively for huge enterprises but if you run a small or mid-sized business it’s usually better to stay away from paying for customized features that you might never actually use.
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