Compare Chatwing vs. VICIdial

If you’re experiencing a hard time deciding on the best Communications Software product for your situation, we suggest that you compare the available software and see which service offers more benefits. In particular, here you can assess VICIdial (overall score: 8.0; user rating: 96%) vs. Chatwing (overall score: 8.5; user rating: 95%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current situation. Having a clear table to compare their features will significantly increase the possibility of getting the right product for your company. Take a closer look at other aspects of the software for example if it’s easy to use, adaptability, scalability, and pricing plans. Currently, the leading solutions in our Call Center Software category are: Vocalcom Cloud Contact Center, PlayVox, Freshdesk.
Product

Chatwing

VS

VICIdial

VS

Chatwing screenshot VICIdial screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

95% ?

Client Experience

96% ?

Price

Price

$25

free

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

Product Info

Product Info

Chatwing is a chat application and live communication platform designed for websites and mobile devices.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Contact Address

Contact Address

340 Main Street,Suite 9000
Worcester, MA 01608
USA
Tampa, Florida
USA
Company Email

Company Email

info@chatwing.com sales@vicidial.com
Popular Clients

Popular Clients

Discovery Communications, MTV, New York University, Booking.com
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Features

Available Features

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Pricing Info

Pricing Info

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Available Integrations

Available Integrations

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Pricing Page

Pricing Page

Learn more about Chatwing pricing Learn more about VICIdial pricing
Contact Phone

Contact Phone

+1-617-863-2906 +1-888-894-8424
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you test different Communications Software services you shouldn’t just analyze their features list and available pricing packages. Keep in mind the service should be matching your work processes and business so the more flexible their offer the better. Learn which OSes are supported by VICIdial and Chatwing and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, as this might be a key element for many firms.