Compare Chatwing vs. 8x8 Call Center

If you wish to get a easy way to learn which Communications Software product is better, our unique system gives Chatwing a score of 8.5 and 8x8 Call Center a score of 8.5 for all round quality and performance. In addition, Chatwing is rated at 95%, while 8x8 Call Center is rated 100% for their user satisfaction level. You can also examine their product details, including modules, tools, options, plans, costs, and others. Find out whether the solution lets you to customize a few of its funnels to guarantee the software matches your own business workflows. We realize that not all companies have the time to try out a large number of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Instant Messaging & Chat Software category are: Jabber, Slack, Skype.
Product

Chatwing

VS

8x8 Call Center

VS

Chatwing screenshot 8x8 Call Center screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

95% ?

Customer Experience

100% ?

Price

Price

$25

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Detailed Review

Detailed Review

Overview

Overview

Chatwing is a chat application and live communication platform designed for websites and mobile devices.
A communications platform based on the cloud, 8x8 Call Center has been the solution of choice for more than 40,000 business organizations.
Useful Links
Pricing Info

Pricing Info

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)

Pricing available by quote. Contact 8×8 directly to request a quote.

Email Address

Email Address

info@chatwing.com
Features

Features

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats

8x8 Call Center FEATURES

PHONE SYSTEM
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
COLLABORATION FEATURES
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration
MOBILITY
  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone
EASY ONLINE MANAGEMENT
  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop
BUSINESS FEATURES
  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email
CONTACT CENTER
  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing
SUPERVISOR / AGENT TOOLS
  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase
MULTI-CHANNEL
  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing
REPORTING AND MONITORING
  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring
CRM INTEGRATIONS
  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration
DISASTER RECOVERY
  • Contact Center Continuity
WORKFORCE OPTIMIZATION
  • Quality Management
  • Workforce Management
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Phone Number

Phone Number

+1-617-863-2906 1-888-898-8733
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Android
iPhone/iPad
Web-based
Prominent Customers

Prominent Customers

Discovery Communications, MTV, New York University, Booking.com McDonald's, Shutterstock, AllState, iCruise.com
Contact Address

Contact Address

340 Main Street,Suite 9000
Worcester, MA 01608
USA
8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France USA, Canada
Pricing Details

Pricing Details

Learn more about Chatwing pricing Learn more about 8x8 Call Center pricing
Available Integrations

Available Integrations

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Communications Software will be perfect enough to cover all the requirements of a specific team. Even though core features of Chatwing and 8x8 Call Center are important you should also thoroughly analyze the integrations offered by every product. Very often you will already be using other types of B2B software in your company and it’s much wiser to opt for products that integrate well with one another. If you do that you can guarantee a smooth transfer of data between your teams and services, which can really reduce time devoted to migrating between one software and the other.