Compare Chatwing vs. 8x8 Call Center

We are here to simplify the process of contrasting Communications Software products for you. For instance, on this page you can check the overall performance of Chatwing (8.5) and contrast it with the overall performance of 8x8 Call Center (8.5). You can also match their overall user satisfaction rating: Chatwing (95%) vs. 8x8 Call Center (78%). Likewise, research their functions in detail to determine which product can better deal with your company’s needs. In general, any B2B software has to let you to comfortably check the big picture, at the same time giving you easy access to the details. We know that not all businesses have enough time to test a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Instant Messaging & Chat Software category are: Slack, LivePerson, Skype.
Comparison

Chatwing

VS

8x8 Call Center

VS

Chatwing screenshot 8x8 Call Center screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

95% ?

Customer Experience

78% ?

Pricing

Pricing

$25

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Chatwing is a chat application and live communication platform designed for websites and mobile devices.
8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.
Easy Links
Email Address

Email Address

info@chatwing.com
Phone No.

Phone No.

+1-617-863-2906 1-888-898-8733
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Android
iPhone/iPad
Web-based
Prominent Customers

Prominent Customers

Discovery Communications, MTV, New York University, Booking.com McDonald's, Shutterstock, AllState, iCruise.com
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Features

Available Features

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats

8x8 Call Center FEATURES

PHONE SYSTEM
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
COLLABORATION FEATURES
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration
MOBILITY
  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone
EASY ONLINE MANAGEMENT
  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop
BUSINESS FEATURES
  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email
CONTACT CENTER
  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing
SUPERVISOR / AGENT TOOLS
  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase
MULTI-CHANNEL
  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing
REPORTING AND MONITORING
  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring
CRM INTEGRATIONS
  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration
DISASTER RECOVERY
  • Contact Center Continuity
WORKFORCE OPTIMIZATION
  • Quality Management
  • Workforce Management
Pricing Page

Pricing Page

Learn more about Chatwing pricing Learn more about 8x8 Call Center pricing
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France English
Pricing Info

Pricing Info

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)

Pricing available by quote. Contact 8×8 directly to request a quote.

Vendor's Address

Vendor's Address

340 Main Street,Suite 9000
Worcester, MA 01608
USA
8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which solution will work best in your case it might be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular a given product is and how extensive is its online presence. For example Chatwing Twitter profile has currently 16422 followers. At the same time 8x8 Call Center Twitter is followed by 2860 users.