What is better Velaro or Salesforce LiveMessage? It’s easy to our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, Velaro attained 8.7 points, while Salesforce LiveMessage received 8.9 points. At the same time, for user satisfaction, Velaro scored 91%, while Salesforce LiveMessage scored 100%.
Details about their characteristics, tools, supported platforms, customer support, etc. are provided below to provide you with a more versatile comparison. Keep in mind to choose only the functions that you need so as not to waste resources for features which are redundant.
In case you you need to quickly decide on the optimal Live Chat Software according to our experts we recommend you try out one of these solutions: Vision Helpdesk, Zendesk, Pipedrive.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
In case you continue having second thoughts about which solution will be best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular each app is and how wide is its online presence. For example Velaro Twitter profile has currently 1432 followers. At the same time Salesforce LiveMessage Twitter is followed by 434181 users.
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