What is better Velaro or Deskun? Finding the appropriate Help Desk Software product is as easy as assessing the solid and poor characteristics and terms offered by Velaro and Deskun. Here it's also possible to match their total scores: 8.7 for Velaro vs. 8.0 for Deskun. Or you can check their general user satisfaction rating, 91% for Velaro vs. 100% for Deskun.
We suggest that you take some time to examine their unique features and figure out which one is the better alternative for your company. Moreover. bear in mind to consider your company’s or industry’s special situation, for example, a multilingual software for a global team or a mobile app to help you work on the go.
As of now, the top services in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Both Velaro and Deskun were reviewed by a team of independent SaaS experts who carried out a full examination of all important aspects of every product. Their total rating was calculated by means of unique SmartScore model that calculates an individual partial score to each element including: main functionalities, client support, mobile support, security, customer satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor important to a company so we make sure we pay attention to all facets of a solution before giving it a final score.
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