What is better uContact or Freshdesk Contact Center? Buying the ideal Customer Support Software product is all about evaluating various solutions and determining the top software for your specific needs. Our unique algorythm will give you a brief look at the general rating of uContact and Freshdesk Contact Center. For overall quality and performance, uContact scored 8.0, while Freshdesk Contact Center scored 9.2. On the other hand, for user satisfaction, uContact earned 100%, while Freshdesk Contact Center earned 100%.
Below you can also look at their functions, terms, plans, etc. to see which program will be more suitable for your needs. An important feature to check is if the application lets you to enable and disable restrictions on various types of users to limit the exposure of any confidential company data.
We know that not all companies have enough time to examine dozens of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
You don’t want exclusively a broad range of functionalities and scalable pricing from a credible Customer Support Software. Almost as significant as main features is a trustworthy customer support. You want to make sure that when you have any questions about uContact or Freshdesk Contact Center, or you struggle with some problems, or maybe you’ll need to request a certain update or feature beneficial to your team you can rely on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can profit from personal training or at the very least a knowledge base you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
