What is better uContact or Freshdesk Contact Center? The ideal Customer Support Software is a program that can address your company’s specific needs. It’s easy to identify which option is best suited for your industry if you examine several products before you decide which one is the best.
For instance, uContact and Freshdesk Contact Center are scored at 8.0 and 9.2, respectively, for overall quality and performance. Similarly, uContact and Freshdesk Contact Center have a user satisfaction rating of 100% and 100%, respectively, which indicates the general satisfaction they get from customers. Better yet, get in touch with an existing client of the software and solicit their opinion regarding the solution in question.
We are aware that not all people have enough time to scrutinize dozens of various services, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
In case you are still having doubts about which service will work best in your case it might be a sound idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular a given app is and how big is its online presence. For instance, in case of Facebook uContact has 39 likes on their official profile while Freshdesk Contact Center profile is liked by 1472 users.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
