What is better Track-It! or RichCall? Different companies require different types of Customer Support Software. To understand well which service meets your needs, consider reviewing various options feature by feature an taking into consideration their conditions and pricing. Likewise, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Track-It! (8.1) vs. RichCall (8.0) for overall quality and usefulness; Track-It! (100%) vs. RichCall (N/A%) for user satisfaction rating. Analyze their high and weaker points and decide which software is a better choice for your company. An effective, simple tactic is to list the advantages and disadvantages of both applications next to each other and find out which software is better.
Those of you who are pressed for time or need a Customer Support Software recommendation from our experts might want to take a look at these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
When you select a service that you believe will be an actual asset for your team you shouldn’t just limit yourself to what experts have to say about it. Quite frequently individual experience with the app may change, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick overview of how real users of Track-It! and RichCall evaluate their experience with the product. Our system is built around complex analysis of product mentions on other websites, social networks and blogs, so you will receive a comprehensive and credible overview of what other users think about each service. In this example Track-It! has a total satisfaction rating at 100% while for RichCall N/A% of people say they had an enjoyable experience with it.
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