What is better Totango or LiaCX? A good way to find the correct Customer Experience Management Software product for your business is to cross-check the solutions against each other. Here you can compare Totango and LiaCX and see their capabilities compared in detail to help you decide on which one is the superior product.
Furthermore, you can review their overall ratings, for instance: overall score (Totango: 8.8 vs. LiaCX: 8.6) and user satisfaction (Totango: 90% vs. LiaCX: 100%). Examine their distinctive features and similarities and discover which one outperforms the other. Similarly imagine your company tomorrow; will your business outgrow the app in the next couple of years?
We did our best to prepare reviews of all popular Customer Experience Management Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Alchemer, Smartlook, Zendesk.
Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Almost as crucial as useful features and customer support quality are pricing options made available by Totango and LiaCX. Although pricing should not be a deciding factor it’s definitely a significant thing to consider. You should count on a flexible pricing package that can be adjusted to your team size and easily scaled up when your team grows. You should be certain you don’t pick plans that have additional tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a reliable overview of what it’s like to work with Totango and LiaCX.
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