What is better TOPdesk or Kapdesk? Today’s companies require the best Help Desk Software product to continue to be competitive. On this page we help you with choosing the best tool, by allowing you to assess TOPdesk and Kapdesk down to the very details of their individual modules.
You may also examine our overall scoring values, which rate the software overall quality and performance. TOPdesk got a 8.5 score, while Kapdesk has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 96% (TOPdesk) against 100% (Kapdesk). Remember to select the software that best answers your most urgent priorities, not the solution with the higher number of features.
We know that not all people have enough time to test a large number of different products, so we created a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: LiveAgent, Zendesk, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
You should note that while both TOPdesk and Kapdesk may provide a top quality range of features each software could be created for a different company size. If you are comparing features you may want to focus on a company type they are catering to. Some features may scale up well for large enterprises but if you have a small or medium business it’s usually more sensible to avoid paying for complex features that you may never actually use.
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