What is better TOPdesk or FocalScope? Getting the proper Help Desk Software product is as easy as contrasting the strong and weak functions and terms offered by TOPdesk and FocalScope. Here it's also possible to match their total scores: 8.5 for TOPdesk vs. 8.2 for FocalScope. Or you can check their general user satisfaction rating, 96% for TOPdesk vs. N/A% for FocalScope.
We suggest that you put some effort and review their specific functions and figure out which one is the better choice for your company. What’s more keep in mind to consider your company’s or industry’s unique case, such as, a multilingual app for a global team or a mobile platform to help you work in the field.
Our experts made sure to review all popular Service Desk Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, Zendesk, LiveAgent.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
All the data, information and experiences that we shared in this table were collated from official vendor sites, marketing materials available online, actual experience from real clients as well as our own hands-on use of every product by a professional reviewer. We pay a lot of attention to extensively examine every solution, so we not only examine it ourselves, but we also correlate our observations with experiences of other members from the SaaS community.
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