What is better TOPdesk or DeskXpand? With various features, pricing, terms, and more to evaluate, determining the best Help Desk Software for your business is hard. But making use of our system, you can easily match the characteristics of TOPdesk and DeskXpand including their general score, respectively as: 8.5 and 8.0 for overall score and 96% and 98% for user satisfaction.
You can also compare them feature by feature check out which program is a more effective fit for your company. Remember to ask for a trial version first before getting a plan to get a firsthand experience how the software works in real setting.
Right now, the top services in our Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Please pay attention to the fact that while both TOPdesk and DeskXpand may provide a reliable range of features each product could be aimed at a different business size. If you are studying different apps you should focus on a company size they are catering to. Certain elements might scale up effectively for large enterprises but if you own a small or mid-sized company it’s often more sensible to avoid paying for customized functionalities that you might never actually use.
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