What is better TOPdesk or CustomerICare? Different businesses want different types of Help Desk Software. To understand well which one suits you, think of assessing various solutions feature by feature an taking into consideration their terms and pricing. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: TOPdesk (8.5) vs. CustomerICare (7.0) for general quality and performance; TOPdesk (96%) vs. CustomerICare (N/A%) for user satisfaction rating. Check out their high and weaker points and decide which software is a more sensible choice for your company. A simple, practical way is to note down the pros and cons of both services side by side and find out which app is better.
In case you you need to quickly decide on the top Service Desk Software according to our experts we advise you examine these solutions: LiveAgent, Zendesk, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
If you are still having doubts about which product will perform best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular each solution is and how large is its online presence. For example TOPdesk Twitter account has currently 1888 followers. At the same time CustomerICare Twitter is followed by 1144 people.
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