What is better TOPdesk or CustomerICare? When scouting for the proper Help Desk Software for your company our recommendation is that you evaluate the characteristics, pricing, along with other essential info about the product and vendor. Here, you can check the parallels and distinctions between TOPdesk (overall score at 8.5 and user satisfaction at 96%) and CustomerICare (overall score at 7.0 and user satisfaction at N/A%).
It's also possible to examine their specific modules, such as services, plans, pricing, conditions, etc. Moreover, read the terms closely for information on hidden fees, including, installation, separate support plan, upgrade fees, cloud storage fees, and more.
Our experts made sure to review all popular Service Desk Software products available on the market, but among them these three caught our special attention: Zendesk, LiveAgent, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Both TOPdesk and CustomerICare were reviewed by a panel of independent B2B experts who conducted a full examination of all important elements of each software. Their final rating was calculated using our unique SmartScore algorithm that gives a separate partial score to every component such as: main features, customer support, mobile support, security, customer satisfaction and market presence. We know useful features are not the only aspect important to a company so we make an effort to pay attention to all sides of a product before coming up with its final rating.
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