What is better TeamSupport or Intercom? When comparing TeamSupport and Intercom, it is simple to see which Customer Support Software product is the better choice. This ensures that your business can select the most productive and efficient program. You can examine the specifics, for example available tools, costs, plans offered by each vendor, offer conditions, etc.
We also let you evaluate their overall scores to know which one appears to be better. TeamSupport has 9.1 points for overall quality and 99% rating for user satisfaction; while Intercom has 8.9 points for overall quality and 96% for user satisfaction. Similarly, you can also find out which software business is more credible by sending an an email question to both vendors and see which one replies without delays.
Our experts made sure to review all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Almost as essential as functionalities and user support level are pricing options given by TeamSupport and Intercom. While cost should not be a deciding factor it’s surely a significant thing to consider. You should try to find a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up if your business develops. Be sure that you don’t select plans that include extra tools that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can usually benefit from special pricing. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to spend any money and gives you a reliable overview of what it feels like to work with TeamSupport and Intercom.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
