What is better Tawk.to or ScreenConnect? We are here to streamline the whole process of reviewing Customer Support Software products for you. In particular, on this page you can check the overall performance of Tawk.to (8.5) and compare it with the overall performance of ScreenConnect (9.0). You may also match their overall user satisfaction rating: Tawk.to (88%) vs. ScreenConnect (96%).
Similarly, you can read their functions carefully to check which product can better address your company’s needs. Generally, any business app must let you to immediately check the big picture, all the while giving you immediate access to the details.
We are aware that not all companies have the time to try out a wide range of different products, so we created a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which software will work best in your case it might be a sensible idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular each software is and how wide is its online presence.For instance, if you look at Tawk.to LinkedIn account you’ll see that they are followed by 208 people. In case of ScreenConnect the number of followers on their LinkedIn page is 16403.
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