Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Employee Time Clock App
- HR Scheduling Software
- Cognitive Payroll™
- Payroll Integration
- Pay Interpretation
- Live Wage Tracker
- Cognitive Schedules™
- Leave Management
- Shift Swapping
- Predictive Workforce™
- Employee Onboarding
- Tanda Mobile App
Pricing Info
Pricing Info
Tanda offers flexible pricing based on the number of employees. Please contact the vendor for a price quote. Plans are organized generally as follows or based on your exact requirements:
Standard Plan – 15 or more Employees
- Employee portals
- Automatic timesheets
- Payroll integration
- Award Interpretation
- Timesheets
- Dedicated account manager
- Smart rounding
- On-boarding/roll out assistance
- Single click exporting/integration
- Attendance Tracking
- Multiple awards
- Support
- Pay/penalty rate updates
- Enterprise Agreements
- PIN & photo verification
- Head office control
- Free Time Clock app
- Full cloud access
- Leave Accruals
- Leave Management
- Shift swapping
- Integration building through API
- Real time reporting
- End of period reporting
- Roster integration
- Reasons & Events
- Approval notifications
- SMS rosters
- Employee Rostering
- Costed rosters
- Print & email rosters
- Reporting
- Free updates
Enterprise Plan – 200 or more Employees
- All Standard Features
- Project Management
Integrations
Integrations
- Myob
- Xero
- Open Tanda API
- Retail Express
- Idealpos
- Google Calendar
- Ascender
- Counta
- Aurion
- Gpayroll
- Go1
- MYOB Ace Payroll
- Attache
- Quickbooks
- Keypay
- Redcat
- ADP
- Elmo Software
- Outlook
- Cloud Payroll
- QikKids
- Micros
- HR3
- Starrtec
- Reckon
- Visipay
- MicrOpay
- WageEasy
- Revel
- Impos
- H&L
- Bepoz
- King Street Computers payroll system
- iPayroll
- iChris
- MYOB PowerPay
- SwiftPOS
- Sage50
- MYOB Greetree
- Happy HR
- Paychex
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Domino’s, Saltwater Hotels & Resorts, Twin Waters Golf Club
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An online workforce management application for handling employee scheduling, timesheet, salary, and other HR functions.
Company Email
info@tanda.co
Contact No.
Company's Address
Lvl 1/490 Adelaide St.
Brisbane 4000 QLD
Australia
Tanda Comparisons
Popular Tanda Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
- 2 Agents
- Email Ticketing
- Ticket Trend Report
- Social Ticketing
- Knowledge Base
- Ticket Dispatch
- Team Collaboration
- Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
- All Free Features
- Automation Capabilities
- In-depth Helpdesk
- Chats and Calls Management
- Marketplace Apps
- SLA Management
- Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
- All Growth Features
- Automatic Ticket Assignment
- In-app Chat Campaigns
- Answer Bot
- Portal Customization
- Custom Roles
- Enterprise Reporting
- Multiple SLAs and Timezones
- Smart Call Escalations
- Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
- All Pro Features
- 5000 free bot sessions per month
- Skill-based Ticket Assignment
- IP Whitelisting
- Extendable API Rate Limit
- Sandbox
- Phone Calls Holiday Routing
- HIPAA Compliance
- Co-browsing
- Multilingual Chat FAQs
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
311 California Street
San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
It may not always be enough to simply compare Tanda and Freshdesk with one another. While reliable tools, cost and user comments are all important and should be considered when making a final decision, you should also check out the recognition and awards claimed by every service. In many cases a less dominant software may turn out to be a good choice that was distinguished with industry awards such as our Exceptional Customer Support Award which shows that regardless of smaller market presence it’s a significant rival to the software that dominate the market.
Page last modified