What is better SysAid or osTicket? Today’s enterprises require the best Help Desk Software product to continue to be competitive. On this page we help you with buying the right solution, by allowing you to examine SysAid and osTicket down to the very details of their individual functions.
You can even check our total scoring values, which rate the software all round quality and performance. SysAid got a 9.2 score, while osTicket has a score of 7.1. Likewise, you may compare their general user satisfaction rating: 98% (SysAid) against N/A% (osTicket). Keep in mind to choose the software that best addresses your most urgent issues, not the solution with the most robust features.
If you would like to quickly locate the top Help Desk Software according to our review team we suggest you take a look at these solutions: Zendesk, Freshdesk, Salesforce Service Cloud.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
No Help Desk Software will be able to cover all the requirements of a business. Even though main functionalities of SysAid and osTicket are obviously a priority you should also carefully analyze the integrations offered by every software. In many cases your team will already be working with various kinds of SaaS software in your company and it’s definitely better to choose software that integrate well with one another. With that approach you will be able to be certain of an effortless exchange of information between your teams and apps, which can significantly reduce time spent on migrating between one software and the next.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
