What is better SysAid or osTicket? If you’re getting a hard time choosing the right Help Desk Software product for your needs, we suggest that you do a comparison of the available software and find out which one offers more advantages. For instance, here you can assess SysAid (overall score: 9.2; user rating: 98%) vs. osTicket (overall score: 7.1; user rating: N/A%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current budget. Working with a clear table to compare their features will significantly boost the odds of finding the right product for your company. Pay attention to other areas of the software for example intuitiveness, flexibility, scalability, and pricing options.
In the event you need to quickly identify the optimal Help Desk Software according to our review team we recommend you take a look at these products: Freshdesk, Zendesk, Salesforce Service Cloud.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
When you select a service that you believe will be an actual asset for your company you shouldn’t just limit yourself to what reviewers have to say about it. Quite frequently personal experience with the product may be different, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each solution to give you a reliable impression of how actual users of SysAid and osTicket estimate their experience with the solution. Our system is built around complex analysis of product mentions on other websites, social networks and blogs, so you are going to get a complete and reliable picture of what other people think about each solution. In this example SysAid has a total satisfaction rating at 98% while for osTicket N/A% of users say they had an enjoyable experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
