What is better SurveyExpression or contactSPACE? The best Customer Support Software is a solution that can tackle your company’s unique requirements. It’s easy to find which option works best for your enterprise if you examine several products before you decide which one is the best.
For example, SurveyExpression and contactSPACE are scored at 7.4 and 8.0, respectively, for total quality and performance. Similarly, SurveyExpression and contactSPACE have a user satisfaction rating of N/A% and 100%, respectively, which reveals the general satisfaction they get from customers. Moreover, get in touch with a regular customer of the software and solicit their comments concerning the solution in question.
Those of you who are pressed for time or could use a Customer Support Software suggestion from our experts might want to investigate these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
No Customer Support Software will manate to cater to all the requirements of a business. Though main features of SurveyExpression and contactSPACE should matter you should also thoroughly explore the integrations offered by each software. Very often your team will already be using various kinds of B2B software in your company and it’s much wiser to opt for services that integrate well with each other. With that approach you will be able to guarantee a smooth exchange of data between your teams and software used, which can really reduce time spent on migrating between one app and the other.
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