What is better SurveyExpression or LiveChat? When you need an efficient Customer Support Software product for your organization you must invest time and assess different solutions. It doesn’t have to be difficult, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product works. For instance, on this page you can see SurveyExpression’s overall score of 7.4 and compare it against LiveChat’s score of 9.0; or SurveyExpression’s user satisfaction level at N/A% versus LiveChat’s 96% satisfaction score.
The assessment will help you find out the strengths and weaknesses of each software, and choose which suits you requirements better. Beyond the rich features, the application that is easy to understand and use is always the better choice.
Users who are pressed for time or would like to get a Customer Support Software suggestion from our team might want to take a look at these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as essential as features and client support level are pricing plans made available by SurveyExpression and LiveChat. Even though price should not be the sole aspect it’s surely an important thing to consider. You should expect a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up if your company expands. Make sure you don’t opt for packages that include complex functionalities that you won’t use and always make an effort to get in touch with the vendor directly as big companies can often count on special pricing. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it’s like to work with SurveyExpression and LiveChat.
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