Surfboard
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Intelligent Scheduling
- Detailed Forecasting
- Fast Shift Planning
- Third-party Integration
- Shared Schedules
- Ticket Forecast Management
- Automated Schedule
- Daily Activities
Pricing Info
Pricing Info
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
- Automatically schedule shifts 8 weeks in advance
- Automatically schedule intraday activities
- Configure activities to match the way your team works
- Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
- All features in Starters +
- Intelligently scheduled activities to meet forecasted volume
- View, customize, and adjust ticket forecasts
Integrations
Integrations
Surfboard integrates with a variety of tools like calendars and HR systems. It can seamlessly connect with the following, and more:
- Intercom
- Zendesk
- Dixa
- Front
- Twilio
- Aircall
- Kustomer
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lick Home, Freshly Cosmetics, Wolf & Badger
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Surfboard is a smart team planning and ticket forecasting solution made for customer support teams at scale.
Company Email
Company's Address
Surfboard Technology Limited,
Cottage Place,320 City Rd, London, EC1V 2NZ,
United Kingdom
Surfboard Comparisons
Popular Surfboard Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Active browser sharing w/ form fill
- Agent efficiency
- Chat
- Deploy across unlimited domains
- Email management
- Integrated SMS
- Integrated workspace
- Live chat
- Mobile engagement
- Passive browsing sharing
- Reporting engine and scheduler
- SMS management
- Supervisor dashboard
- Twitter management
- Web-based chat reporting
Pricing Info
BoldChat offers three plans:
Pro: Starting at $599 agent/year
- Unlimited live chat with no hidden fees
- Fully customizable without re-implementing html code
- Works out-of-the-box with mobile and desktop browsers
- Proactively engage visitors
- Real-time skill routing
- Comprehensive reporting
- 24/7 product support
Premier: Contact the vendor for a quote
- Everything in Pro, plus:
- Advanced canned messaging options to boost operator efficiencies
- Supports auto assignment and distribution of chats across large teams and many deployments
- Advanced agent reporting
- Salesforce® integration module
Enterprise: Contact the vendor for a quote
- Everything in Pro & Premier, plus:
- Put live chat in your apps via the Mobile SDK (iOS and Android)
- Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
- Real-time supervisor dashboard
- Robust APIs to extend BoldChat into 3rd party systems
- Single sign-on integration
Integrations
BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.
BoldChat supports the following integrations:
- Salesforce
- Active Assist
- LogMeIn Rescue
- GeoFluent by Lionbridge
- Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Abt Electronics, Miyachi Unitek Corporation, Vornado, SalesNexus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
Company Email
support@boldchat.com
Contact No.
Company's Address
BoldChat Comparisons
Popular BoldChat Alternatives
No Customer Support Software will be perfect enough to solve all the requirements of a company. Even though key features of Surfboard and BoldChat are obviously a priority you should also thoroughly explore the integrations offered by a given service. In many cases you will already be working with some other SaaS software in your company and it’s always more beneficial to opt for services that integrate well with each other. That way you will be able to guarantee an effortless exchange of data between your teams and software used, which can really reduce time wasted on migrating between one service and the next.
Page last modified