Instant Housecall
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
- Custom Views
- Processes Unlimited
- Ticket Categories
- Timesheets & Activities
- Language Support
- Dictionary Unlimited
- Customer Self Service 100 Unlimited
- Additional Custom Fields
- Web Forms Designer
- LDAP Connector
- SLA Management
- Software Licence Manager
- Email Outgoing & Incoming
- Reports
- Quick Reports
- KPI Monitor
- Configuration Management
- Product Database
- Inventory/Asset Database
- Service Catalogue
- ITSM Configuration
- Incident Management
- Problem Management
- Change Management
- Request Management
- Release Management
- Operations Management
- Facilities Management
- Financial Management
- Contract Management
- Purchase Order
- Accounts
- 3rd Party SLA Monitoring
- CRM
- Contact Profiling
- Marketing Campaigns
- Opportunity Management
Pricing Info
Pricing Info
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module*
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
- Problem Management
- Change Management
- KPI Monitor
- Inventory/Asset Database
And more.
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
- Suppliers
- Contract Management
- Purchase Orders
- Accounts
- 3rd Party SLA Monitoring
- Request Management
- Release Management
- Operations Management
- Facilities Management
Integrations
Integrations
SupportDesk supports integrations with the following business systems and applications.
- JIRA
- LANDesk
- Centennial
- Microsoft System Center Service Manager
- LDAP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newport City Council, Avenir Telecom, Concorde IT Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Company Email
support@houseonthehill.com
Contact No.
Company's Address
127 Stockport Road, Marple Cheshire, England, SK6 6A
SupportDesk Comparisons
Popular SupportDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Unattended Remote Access
- On-Demand Remote Access
- Time Window
- SMS Notifications
- Session Chat
- Concurrent Sessions
- Call Transfer/Conference
- Personal Assistant
- Automated PC Repair
- Custom Repair Processes & Apps
- Session History
- Specialist Notes
- Direct Downloads
- Customer Reviews
- Software Customization
Pricing Info
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
- 1 Specialist Login ID
- Subaccounts
- Unlimited Installs & Software Copies
- Unlimited Connections & Sessions
- 50 Unattended Remote Access Endpoints
- 1 Concurrent Session
- Co-Branded
- IT Pro Features
- Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
- 1 Specialist Login ID
- Subaccounts
- Unlimited Installs & Software Copies
- Unlimited Connections & Sessions
- 100 Unattended Remote Access Endpoints
- 10 Concurrent Sessions
- Full Branding & Customization
- IT Pro Features
- Small Business Features
- Automated PC Repair
Everything– $89/month or $69/month (annual billing)
- 1 Specialist Login ID
- Subaccounts
- Unlimited Installs & Software Copies
- Unlimited Connections & Sessions
- 400 Unattended Remote Access Endpoints
- 10 Concurrent Sessions
- Full Branding & Customization
- IT Pro Features
- Small Business Features
- Features for Business Growth
- Automated PC Repair
- Early Access to All New Features
Integrations
Instant Housecall integrates with D7, a popular suite of computer diagnostics and repair tools.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Dragonfly Technologies, Kens PC Repair, Clarity IT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Instant Housecall is a remote support tool that revolutionizes how your IT business solves customers' computer problems.
Company Email
support@instanthousecall.com
Contact No.
Company's Address
Instant Housecall Inc.
585 Dundas St E,
Third Floor
Toronto, ON M5A2B7,
Canada
Instant Housecall Comparisons
Popular Instant Housecall Alternatives
The apps examined on this page are only a sliver of our complete Customer Support Software category and you should remember that there might be more desirable options available. If you would like to ensure you make the wisest choice for your team we definitely suggest that you try out more solutions first. You may also want to check out our top 10 Customer Support Software ranking to see which apps are currently the highest-ranking ones and leaders in the market.
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