What is better Instant Housecall or ScreenConnect? If you need an effective Customer Support Software product for your business you should take time to compare various alternatives. It doesn’t have to be tricky, and can be as easy as matching their functionalities in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can check Instant Housecall’s overall score of 8.0 and compare it against ScreenConnect’s score of 9.0; or Instant Housecall’s user satisfaction level at 100% versus ScreenConnect’s 96% satisfaction score.
The comparison will help you identify the pros and cons of each service, and choose which suits you requirements better. Beyond the rich features, the application that’s simple to grasp and use is always the better choice.
People who are pressed for time or want a Remote Support Software advice from our team might want to examine these top choices for this year: Zendesk, Atera, ScreenConnect.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which app will be best for your company it might be a good idea to check out each service’s social metrics. These metrics are quite often a sign of how popular each service is and how extensive is its online presence. For example Instant Housecall Twitter profile has currently 218 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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