What is better Instant Housecall or ScreenConnect? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Instant Housecall received 8.0 points, while ScreenConnect earned 9.0 points. At the same time, for user satisfaction, Instant Housecall scored 100%, while ScreenConnect scored 96%.
Details about their features, tools, supported platforms, customer support, and more are available below to provide you with a more correct assessment. Keep in mind to get only the functions your business requires so as not to waste resources for functions that you won’t be using.
Currently, the leading services in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be able to cater to all the requirements of a business. While core functionalities of Instant Housecall and ScreenConnect are obviously a priority you should also carefully study the integrations provided by every product. Very often you will already be making use of various kinds of B2B software in your company and it’s much better to choose products that integrate well with one another. With that approach you will be able to guarantee a reliable transfer of information between your teams and apps, which can really reduce time wasted on migrating between one software and the next.
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