What is better ManageEngine SupportCenter Plus or ManageEngine ServiceDesk Plus? Examining products for the top CRM Software does not always have to be complicated. On our review platform, it is possible to match ManageEngine SupportCenter Plus and ManageEngine ServiceDesk Plus and immediately evaluate their differences. We allow you to check their uniqe benefits, supported devices, level of support, prices, terms, plus more.
You can also compare their overall score (8.6 for ManageEngine SupportCenter Plus vs. 8.7 for ManageEngine ServiceDesk Plus) and overall customer satisfaction level (100% for ManageEngine SupportCenter Plus vs. 100% for ManageEngine ServiceDesk Plus). Devote time to assess your top alternatives and see which one is best for your company. Likewise, you must assess the software vendor’s business viability; are they reliable and will they still be on the market in a few years time?
Those of you who want to save some time or could use a advice from our team might want to examine these top choices for this year: .
ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Standard
Free up to 5 technicians
$2,295 for 10 Support Representatives annually
Professional
$945 for 2 Support Representatives with 3 Business Units annually
Enterprise
$1,195 for 2 Support Representatives with 10 Business Units annually
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
In the event you continue having doubts about which service will perform best for your business it may be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular a given solution is and how extensive is its online presence.For instance, if you analyze ManageEngine SupportCenter Plus LinkedIn account you’ll see that they are followed by 2415 users. In case of ManageEngine ServiceDesk Plus the volume of followers on their LinkedIn page is 3941.
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