What is better Splashtop Remote Support or AlertOps? Different companies need different types of Customer Support Software. To learn which solution meets your needs, think of comparing various solutions feature by feature including their conditions and costs. Likewise, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: Splashtop Remote Support (8.9) vs. AlertOps (8.0) for all round quality and performance; Splashtop Remote Support (90%) vs. AlertOps (98%) for user satisfaction rating. Check out their strong and weaker points and see which software is a better option for your company. A simple, practical tactic is to note down the strengths and weaknesses of both solutions next to each other and find out which solution comes on top.
If you need to quickly find the more reliable Remote Support Software according to our review team we advise you examine these products: ScreenConnect, Zendesk, Atera.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
When you pick a product that you believe will work best for your company you shouldn’t only pay attention to what professionals have to say about it. Quite frequently personal experience with the solution will vary, depending on specific goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for every app to give you a quick overview of how actual users of Splashtop Remote Support and AlertOps estimate their contact with the software. Our system is based on detailed analysis of product mentions on other sites, social networks and blogs, so you are going to obtain a comprehensive and credible landscape of what other people think about every app. In this example Splashtop Remote Support has a total satisfaction rating at 90% while for AlertOps 98% of people say they had a positive experience with it.
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