Zengine by WizeHive
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multiple Support Channels
- Multiple Brands or Products
- Ticket Management
- Customer Feedback
- Knowledge Base Analytics
- Automated Workflow
- Ticket Tagging
- Helpdesk Reports
- Collaboration
- Third-Party Integration
Pricing Info
Pricing Info
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
- 1 Agent
- 1 Brand
- 1 Department
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
- All Lite Features
- 3 Brands
- 10 Departments
- Social Media Integrations
- Workflow Automation
- Multiple Products or Brands
- Ticket Tracking & Time Monitoring
- Email Whitelists & Blacklists
- IP Whitelists & Blacklists
- Automatic Ticket Tagging
- Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
- All Curl Features
- 10 Brands
- 25 Departments
- White-labeled Portals
- Unlimited Ticket Filters
- SSL Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
- All Radial Features
- Unlimited Brands
- Unlimited Departments
- SSL Certificates for 5 Portals
- Unlimited Temporary Agents
- Emails to Notes
- Customer Isolation
- Unlimited Agent Roles
- Customer-facing Mobile App
- Custom Ticket Fields
- Unlimited Ticket Subscribers
Integrations
Integrations
Spiraldesk integrates with prominent services and solutions such as the following:
- Zoho
- Slack
- Amazon S3 Bucket
- Twilio
- Google SSO
- G Suite
- to
- LiveChat
- WHMCS
Spiraldesk can also synchronize with more applications via its REST API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A multi-entity helpdesk solution that isolates customers for each product or brand.
Company Email
support@spiraldesk.com
Contact No.
Company's Address
Spiraldesk Software Solutions
G3 Galaxy Greens, Info Park Express Way
Kakkanad, Kochi 682030
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Grants Management
- Scholarship Management
- Awards Management
- Internship Management
- Fellowship Management
- Accreditation Management
- Customer Management
- Branded Online Application Forms
- Unlimited File Uploads
- Integrated CRM
- Integrated Database for Tracking
- Confirmation Emails
- Dashboard & Reporting
- Branded Online Review Portal
- Reviewer Assignments
- Bulk Email
- Secure Hosting via AWS
- Branded Online Submission Portal
- Letters of Recommendation
- Automated Emails
- Automated Assignments
- 1000+ Integrations
- Audit Trail Reporting
- Automated Workflows
- Single Sign-On
- Online, On-demand Help Center
- Email, Phone, Web Support
- Workplace Set Up
- Implementation Lead
- Project Plan
- Project Management
- Data Migration Services
Pricing Info
Zengine by WizeHive was developed as a flexible, scalable platform that can be set up to directly address the goals and requirements of your organization. As such, pricing is custom per client.
All plans include:
- Secure hosting on AWS
- One-on-one implementation and staff training
- Ongoing education and training opportunities
- Full access to support services team
Integrations
Zengine by WizeHive has pre-built plug-ins for GuideStar and ScholarSnapp. Its built-in Zapier connections allow for integration with 2000+ platforms. In addition, it has open API that allows for integration with other SAML systems. SalesForce and QuickBooks are popular among its users.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bill & Melinda Gates Foundation, Stanford University, Pediatric Brain Tumor Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A CRM-centric grant management software that helps organizations in education, research institutes, and non-profits manage process lifecycles involving grants, fellowships, and awards among others. It features more than a thousand integrations, robust reporting, and a powerful built-in CRM module. These make it a go-to solution for cause-based organizations.
Company Email
sales@wizehive.com
Contact No.
Company's Address
WizeHive Inc.
441 E. Hector Street
Conshohocken, PA 19428
USA
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Please pay attention to the fact that while both Spiraldesk and Zengine by WizeHive may have an outstanding array of features each product could be designed for a different company size. If you are analyzing various solutions you should focus on a business size they are catering to. Specific functionalities could scale up effectively for large enterprises but if you have a small or medium business it’s frequently better to avoid paying for advanced functionalities that you might never use.
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