What is better Spiraldesk or TeamSupport? We are here to simplify the whole process of contrasting CRM Software products for you. For instance, on this page you can look at the overall performance of Spiraldesk (8.0) and contrast it with the overall performance of TeamSupport (9.1). You can also match their overall user satisfaction rating: Spiraldesk (N/A%) vs. TeamSupport (99%).
Similarly, research their services thoroughly to see which product can better address your company’s needs. In general, any business app should allow you to quickly view the big picture, at the same time offering you easy access to the details.
Our team put a lot of effort to prepare reviews of all popular Customer Service Software solutions available on the market, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
1 Agent
1 Brand
1 Department
Email Channel
Ticket Filters
Knowledge Base
Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
All Lite Features
3 Brands
10 Departments
Social Media Integrations
Workflow Automation
Multiple Products or Brands
Ticket Tracking & Time Monitoring
Email Whitelists & Blacklists
IP Whitelists & Blacklists
Automatic Ticket Tagging
Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
All Curl Features
10 Brands
25 Departments
White-labeled Portals
Unlimited Ticket Filters
SSL Portals
Agent Collision
Web Forms
Custom Attachment Store
Ticket List Export
REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
If you continue having second thoughts about which app will perform best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular every product is and how big is its online presence. For instance Spiraldesk Twitter account has currently 649 followers. At the same time TeamSupport Twitter is followed by 9530 users.
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