What is better SoGoCX or ServiceGuru? There are numerous Customer Experience Management Software products out there today. The best way to find out which app fits your needs best is to check them side by side. For instance, here you can assess SoGoCX and ServiceGuru for their overall score (9.2 vs. 8.0, respectively) or their user satisfaction rating (97% vs. N/A%, respectively).
Additionally, you can review their features and pricing stipulations as well as other helpful facts below. When matching products be sure to compare their related functions and mark their differences to get a clearer picture of both deals. What is more bear in mind to evaluate non-core factors like security, backup, ease-of-use, and customer service.
Those of you who are pressed for time or need a Customer Experience Management Software recommendation from our experts may want to try out these top choices for this year: Zendesk, Smartlook, Alchemer.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
A customer service review management platform that comes as a kiosk and can be set up in strategic locations where customer traffic is heavy, enabling them to leave feedback and reviews on products, services, venue, and other topics that are relevant to business operations and customer satisfaction.
In case you are still having second thoughts about which product will perform best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular every solution is and how big is its online presence. For example, in case of Facebook SoGoCX has 0 likes on their official profile while ServiceGuru profile is liked by 258 users.
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