What is better SoGoCX or Feedb? Getting the perfect Customer Experience Management Software product is all about cross-checking various solutions and identifying the top application for your specific needs. Our exclusive algorythm will give you a quick look at the general rating of SoGoCX and Feedb. For general quality and performance, SoGoCX scored 9.2, while Feedb scored 5.4. On the other hand, for user satisfaction, SoGoCX earned 97%, while Feedb earned 100%.
Below it's also possible to look at their characteristics, terms, plans, etc. to determine what program will be more suitable for your company. An important aspect to evaluate is if the application can enable/disable limitations on various types of users to secure any confidential company data.
In case you you need to quickly locate the optimal Customer Experience Management Software according to our experts we suggest you try out one of these solutions: Zendesk, Smartlook, Alchemer.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
You shouldn’t expect only a broad set of useful tools and scalable pricing plans from a popular Customer Experience Management Software. Almost as essential as core features is a top-notch customer support. You want to make sure that if you have any questions about SoGoCX or Feedb, or you run into a problem, or maybe you’ll need to request a certain revision or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to enjoy individual training or at least a knowledge base you can use.
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