Intercom
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Marketing Automation – Campaign – Email, Email Templates, SMS, Social Media, Drip Campaign, Marketing Analytics, and ROI
- Web-to-lead capture
- UTM code builder
- Multi-channel lead management
- Rule-based lead assignment and escalations
- Rule and AI-based lead and opportunity scoring
- Mobile App for Android and iPhone
- Social listening
- Customer and partner portals
- Advanced Customer-360 degree views
- Omnichannel ticket creation
- Rule-based ticket routing
- Escalation management
- Knowledgebase
- Automated feedback capture
- Automated alerts and notification
- Advanced BPM tool
- Business Intelligence
- Sales trends
- Dashboards
- Customer profiles
- Support center analytics
- Marketing analytics
- Deployment platform-agnostic
- Open architecture
- Deployment (SaaS/private cloud/on-premise)
- AI-based chatbot
- AI ML Plugins
- Sentiment Analysis
- Offers engine
- Next best action recommender
- Predictive ML models
- Digital Onboarding/eKYC
- AI-based digital account opening
- Facial recognition
- OCR capability
- Fake ID detection,
- Digital Signature
- AML
- CRIB
- Blacklist check
- File Sync and file sharingDuplicate blocking
- Heat map for region-wise sales
- Roles and permissions
- Order and quote management
- Inline editing
- Roles and permissions
- Duplicate blocking
- Multi-currency support
- Enterprise territory management
- Web service API
- Google Apps integration
- Export Records (PDF, .CSV or txt format)
- Builders and configurators
- Email and PDF builder
- Reports and workflow builder
- Developer studio configurator
- Chatbot intent builder
Pricing Info
Pricing Info
SimpleCRM’s price starts at $12/user/month. Separate bulk user pricing is given on a case by case basis. Contact the vendor for custom SMB and enterprise pricing.
Integrations
Integrations
SimpleCRM integrates with any third-party systems through web services and API. Here are some of SimpleCRM’s ready integrations.
- Finacle
- ebaotech
- SAP
- Paypal
- Oracle
- Life Asia/AS400
- Knowlarity
- Avaya
- Genesys
- Aspect
- Ozonetel
- Cisco
- Xorcom
- C- Zentrix
- eHorizon
- Ameyo
- Asterix
- AWS
- AZURE
- Google Analytics
- IBM Softlayer
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ST Electronics, Karnataka Bank, HSBC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SimpleCRM is a comprehensive CRM solution designed to automate sales, marketing, and customer service operations.
Company Email
sales@simplecrm.com
Contact No.
Company's Address
Simpleworks Business Solutions Pte Ltd
60 Robinson Rd,
#11-01 BEA Building,
Singapore 068892
SimpleCRM Comparisons
Popular SimpleCRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- A/B testing
- Audience segmentation
- Behavior triggered messages
- Conversation search
- Customer user profiles
- Email campaign creation
- In-app message/email composer
- Inbound email address
- Intercom app for iOS
- Issue resolution
- Key message grouping
- Live user data
- Message tagging
- Personalized reply templates
- Real-time performance monitoring
- Real-time updates
- Rich message composer
- Team assigning
- Team inbox
- User event tracking
Pricing Info
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
- Respond: from $53/month – Manage conversations with leads and customers at scale.
- Engage: from $53/month – Send targeted messages to the right people at the right time.
- Educate: $49/month flat rate – Create, organize and publish help articles
- Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
- Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
- Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Integrations
Intercom offers an API and integrates with the following applications:
- Salesforce
- Segment
- Slack
- Github
- Clearbit Reveal
- WordPress
- Stripe
- Zapier
- Hipchat
- Zendesk
- Mixpanel
- Mailchimp
- Marketo
- Trello
- ChargeDesk
- FullStory
- Shopify
- Statbot
- SatisMeter
- AirCall
- AskNicely
- ProductBoard
- Wootric
- AddCharts
- Hull
- Landingi
- Nomnom
- Privy
- Front
- Tray.io
- Microsoft Teams
- Adespresso
- GeckoBoard
- Meya
- Notion
PieSync - StamPlay
- DataHero
- Chameleon
JustCall - Toky
- Leadsbridge
- Automate.io
- Blendo
- Smartlook
- SalesSeek
- Insycle
- CloudApp
- Upscope
- Droplr
- Fivetran
- Median
Jira - Stitch
- DriftRock
- Grow
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Invision, Droplr, BugHerd, Codeship, Vend
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Company Email
team@intercom.io
Contact No.
Company's Address
98 Battery Street, Suite 402, San Francisco, CA 94111
Intercom Comparisons
Popular Intercom Alternatives
No Customer Experience Management Software will be able to solve all the needs of a business. While main features of SimpleCRM and Intercom are obviously a priority you should also thoroughly analyze the integrations offered by a given software. Very often you will already be making use of various kinds of B2B software in your company and it’s definitely better to choose apps that integrate well with each other. If you do that you can be certain of an effortless exchange of data between your teams and services, which can significantly reduce time devoted to migrating between one app and the other.
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