What is better Sharpen or Velaro? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, Sharpen received 7.4 points, while Velaro received 8.7 points. At the same time, for user satisfaction, Sharpen scored N/A%, while Velaro scored 91%.
Details about their unique elements, tools, supported platforms, customer support, plus more are given below to help you get a more correct assessment. Remember to choose only the tools your business requires so as not to waste money for functions that you won’t be using.
Our experts made sure to review all popular VoIP Software solutions that you can find out there, but among them these three caught our special attention: Slack, 8×8 VoIP Phone Service, RingCentral.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
No Customer Support Software will manate to cater to all the needs of a business. Though key functionalities of Sharpen and Velaro are obviously a priority you should also thoroughly explore the integrations offered by each solution. Quote frequently your team will already be working with other types of SaaS software in your company and it’s much wiser to opt for apps that integrate well with each other. With that approach you will be able to ensure a smooth exchange of information between your teams and services, which can significantly reduce time wasted on migrating between one app and the next.
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