Acefone
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Pricing Info
Pricing Info
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
Integrations
Integrations
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Company Email
sales@sharpencx.com
Contact No.
Company's Address
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Sharpen Comparisons
Popular Sharpen Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Cloud-hosted phone system
- Intuitive online portal
- Free company and local phone numbers
- Call redirect
- Call screening
- Automated or manual call recording
- Custom call alerts and ringing strategies
- Interactive voice response
- Custom call alerts to email or message
- Detailed call analytics
- Campaign reports
- Call monitoring
- Call conferencing
- Group extensions
- Call blocking
- Call twinning
- Call flipping
- Virtual receptionist
- Music on hold
- Plug-and-play functionality
- Automatic updates
Pricing Info
Acefone offers two plans for businesses to choose from:
Basic – $12.99/user/month or $9.99/user/month (billed annually)
- Business phone number
- Unlimited inbound minutes
- Voicemail to email
- Call forwarding
- Mobile, desktop, and web apps
- 24/7 customer support
Premium – $23.99/user/month or $17.99/user/month (billed annually)
All inclusions of the Basic plan plus:
- Unlimited outbound minutes
- IVR (virtual receptionists)
- Call analytics and scheduled reports
- Real-time call monitoring
- Call recording
- Integration with Salesforce, Zoho, Hubspot, and more
- Free number porting
Integrations
Acefone integrates with the following applications and platforms:
- Zoho CRM
- Salesforce
- HubSpot
- Microsoft Dynamics 365
- Bitrix24
- Freshworks
- Freshdesk
- Pipedrive
- Zendesk
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Acefone is an intuitive hosted phone system. It helps businesses focus on their priorities—be it sales, customer service, or remote collaboration—whether from the office or a digital workspace. Find success with solutions like free phone or virtual numbers, and features like call recording, virtual receptionist, and automated reports. All this and more from just $9.99 per user per month.
Company Email
contact@acefone.com
Contact No.
Company's Address
Acefone
3 Willow Close, Holborough Lakes, Kent, England ME6 5FA
Great Britain
Acefone Comparisons
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Please pay attention to the fact that while both Sharpen and Acefone may offer a top quality set of features each service may be designed for a different company size. If you are studying different apps you may want to pay attention to a company size they are catering to. Some functionalities may scale up effectively for large enterprises but if you run a small or medium business it’s often better to stay away from paying for complex functionalities that you may never actually use.
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