What is better ServiceNext or ZupportDesk? If you want an effective Customer Support Software product for your business you need to remember to examine a wide range of alternatives. It doesn’t have to be difficult, and can be as straightforward as matching their functions in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can find ServiceNext’s overall score of 8.0 and compare it against ZupportDesk’s score of 8.0; or ServiceNext’s user satisfaction level at 96% versus ZupportDesk’s N/A% satisfaction score.
The comparison will help you find out the pros and cons of each program, and decide which one fits you requirements better. On top of the rich features, the software that is easy to understand and use is always the better option.
We did our best to prepare reviews of all popular Live Chat Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Pipedrive, Vision Helpdesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
3 Users Max
1 Widget
30 Chats Per Month
30 Day Chat History
Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
Unlimited Widgets
Unlimited Chats
Unlimited Chat History
Advanced Chat Customization
Widget Rebranding
Proactive Chat
Real-Time Dashboard
Triggers
Departments
Roles & Permissions
Analytical Reports
Unlimited Contacts
Rich Content Articles
Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
3 Users Max
30 Tickets Per Month
1 Inbox
1 Workflow
Business – $15/month or $12/month (Annual Billing)
All the data, details and reviews that we shared in this analysis were collected from official vendor sites, advertising materials available online, real-life experience from real clients as well as our personal direct use of every solution by a professional reviewer. We do our best to thoroughly test every service, so we not only test it on our own, but we also correlate our findings with experiences of other users from the SaaS community.
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