What is better ServiceNext or Qualtrics CX? When choosing the proper Customer Support Software for your organization it is recommended that you evaluate the functions, costs, and other important info about the product and vendor. Here, you are able to see the parallels and distinctions between ServiceNext (overall score at 8.0 and user satisfaction at 96%) and Qualtrics CX (overall score at 9.1 and user satisfaction at 100%).
It's also possible to check their particulars elements, such as features, plans, costs, terms, etc. Moreover, read the terms thoroughly for information on hidden costs, including, setup fees, separate support plan, upgrade fees, disk space fees, and more.
At the moment, the best solutions in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
Every time you compare different Customer Support Software apps you shouldn’t simply study their features list and provided pricing packages. Keep in mind the service should be matching your needs and team so the more flexible their offer the better. Learn which OSes are supported by ServiceNext and Qualtrics CX and ensure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a deal breaker for many companies.
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