What is better ServiceDock or Totango? Buying the best Customer Experience Management Software product is all about assessing numerous solutions and identifying the top software for your specific needs. Our exclusive process provides you with an instant look at the general rating of ServiceDock and Totango. For overall quality and performance, ServiceDock scored 8.0, while Totango scored 8.8. On the other hand, for user satisfaction, ServiceDock earned 100%, while Totango earned 90%.
Below you can also check their functionalities, terms, plans, etc. to see which program will be more suitable for your company. One key element to assess is whether the app allows you to enable and disable restrictions on different types of users to limit the exposure of any confidential business data.
Currently, the best products in our Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.
You shouldn’t count on exclusively a wide set of useful tools and adjustable pricing packages from a reliable Customer Experience Management Software. Almost as essential as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about ServiceDock or Totango, or you struggle with some problems, or perhaps you’ll want to request a specific change or feature beneficial to your business you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. Additionally, it’s a significant advantage if you are able to profit from individual training or at least an FAQ you can use.
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