What is better ServiceDock or Client Heartbeat? Getting the most effective Customer Experience Management Software product is all about assessing numerous solutions and identifying the top application for your specific needs. Our unique system provides you with a fast look at the general rating of ServiceDock and Client Heartbeat. For overall quality and performance, ServiceDock scored 8.0, while Client Heartbeat scored 8.6. On the other hand, for user satisfaction, ServiceDock earned 100%, while Client Heartbeat earned 84%.
Below it's also possible to verify their functions, terms, plans, etc. to see which program will be more suitable for your company. One key aspect to assess is if the software lets you to toggle on/off permissions on various types of users to limit the exposure of any critical company data.
If you need to quickly locate the more reliable Customer Experience Management Software according to our experts we suggest you check out these services: Smartlook, Zendesk, Alchemer.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Both ServiceDock and Client Heartbeat were reviewed by a panel of independent SaaS experts who prepared a thorough study of all core elements of each product. Their final score was calculated with unique SmartScore system which calculates an individual partial score to every component such as: main features, customer support, mobile support, security, user satisfaction as well as market presence. We are aware that useful features are not the only thing essential to a business so we make sure we pay attention to all sides of a software before giving it a final score.
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