What is better ScreenConnect or Teamwork Desk? Getting the most effective Customer Support Software product is all about assessing numerous solutions and determining the top program for your specific needs. Our unique system gives you a fast look at the general rating of ScreenConnect and Teamwork Desk. For all round quality and performance, ScreenConnect scored 9.0, while Teamwork Desk scored 8.0. On the other hand, for user satisfaction, ScreenConnect earned 96%, while Teamwork Desk earned 100%.
Below it's also possible to look at their characteristics, terms, plans, etc. to see which program will be more suitable for your company. One key element to check is whether the app allows you to enable/disable restrictions on various types of users to limit the exposure of any confidential company data.
We did our best to review all popular Remote Support Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having second thoughts about which product will be best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular a given product is and how large is its online presence. For instance ScreenConnect Twitter profile has currently 15200 followers. At the same time Teamwork Desk Twitter is followed by 7468 people.
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