What is better ScreenConnect or SurveyExpression? Getting the suitable Customer Support Software product is as simple as assessing the good and poor features and terms offered by ScreenConnect and SurveyExpression. Here it's also possible to match their general scores: 9.0 for ScreenConnect vs. 7.4 for SurveyExpression. Or you can verify their general user satisfaction rating, 96% for ScreenConnect vs. N/A% for SurveyExpression.
We suggest that you take some time to study their differences and figure out which one is the better option for your business. What’s more bear in mind to take into account your company’s or industry’s special situation, for example, a multilingual app for a global company or a mobile app to help you work away from your office.
People who are pressed for time or need a Remote Support Software suggestion from our team might want to examine these top choices for this year: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you research various Customer Support Software products you shouldn’t only analyze their features list and provided pricing packages. Consider that the solution should be meeting your work processes and business so the more flexible their offer the better. Check what OSes are supported by ScreenConnect and SurveyExpression and be certain you will get mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, because this could be a critical factor for many businesses.
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